Privacy Policy
Last updated: February 16, 2026
Contents
Introduction
Virtual Zento LLC operates the ZeneSign platform and is responsible for the collection, use, and protection of personal information as described in this Privacy Policy.
By using ZeneSign, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Data We Collect
Account Information
Name, email address, company name, and password when you create an account.
Document Data
Documents you upload, recipient information, signature data, and document metadata.
Usage Information
IP addresses, browser types, device information, and interaction data with our platform.
Payment Information
Billing details processed securely through third-party payment processors. We do not store full credit card numbers.
How We Use Your Data
- • Provide, maintain, and improve our services
- • Process and facilitate electronic signatures
- • Send transactional emails and notifications
- • Provide customer support and respond to inquiries
- • Detect, prevent, and address fraud and security issues
- • Comply with legal obligations and enforce our terms
- • Conduct analytics to improve user experience
Data Sharing
We do not sell your personal information. We may share your data in the following circumstances:
- • Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
- • Legal Requirements: When required by law, court order, or government request
- • Business Transfers: In connection with a merger, acquisition, or asset sale
- • With Your Consent: When you explicitly authorize us to share information
Security Measures
We implement industry-standard security measures to protect your information:
Encryption
AES-256 encryption at rest, TLS 1.3 in transit
Access Controls
Role-based permissions and authentication
Your Rights
Depending on your location, you may have the following rights:
- • Access: Request a copy of your personal data
- • Correction: Update inaccurate or incomplete information
- • Deletion: Request deletion of your account and data
- • Portability: Receive your data in a machine-readable format
- • Objection: Object to certain data processing activities
To exercise these rights, contact us at privacy@zenesign.com
Policy Changes
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the platform. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
For questions about this Privacy Policy or our data practices:
ZeneSign Privacy Team
Email: privacy@zenesign.com